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• 13:31, 15 August 2022 GenevaAltamirano talk created page Nine Steps To Find Alternatives 5 Times Better Than Before (Created page with "The work of Service Alternatives, Inc. an organization that is non-profit and dedicated to developing a culture that encourages proactive communication and Inside-Out Change, continues to further develop the field of de-escalation. Service Alternatives, Inc. was established by Fran Einterz in 1983 to address the issue of customer/vendor conflict. Einterz who was a consultant for management, saw how vendors were engaging in adversarial relationships with customers and sou...")