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• 09:18, 15 August 2022 LoisWendt93722 talk created page Mastering The Way You Find Alternatives Is Not An Accident - It’s A Skill (Created page with "The work of Service Alternatives, Inc., a nonprofit organization dedicated to creating a culture of proactive communication and Inside-Out CHANGE, continues to expand the field of de-escalation. Established in 1983 by Fran Einterz, Service Alternatives was formed in response to the increasing conflict in the relationship between customers and vendors. Einterz was a consultant in management, service alternatives saw how vendors were engaging in conflicting relationships...")