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• 02:37, 15 August 2022 DougBarrallier3 talk created page Little Known Ways To Find Alternatives Better (Created page with "The work of Service Alternatives, Inc. an organization that is non-profit and dedicated to encouraging a culture of proactive communication and Inside-Out Change continues to expand the field of de-escalation. Established in 1983 by Fran Einterz, Service Alternatives was formed as a response to the growing conflict in customer-vendor relationships. Einterz as a management consultant observed how vendors were engaging with customers in adversarial relationships and was lo...")