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• 01:06, 15 August 2022 CeceliaBoler19 talk created page Do You Have What It Takes Find Alternatives Like A True Expert (Created page with "The work of Service Alternatives, Inc. A non-profit organization dedicated to encouraging a culture of proactive communication and Inside-Out CHANGE, continues to further develop the field of de-escalation. Established in 1983 by Fran Einterz, Service Alternatives was formed as a reaction to the growing conflict in the vendor-customer relationship. Einterz, a management consultant observed that vendors were forming adversarial relationships with their customers and wante...")