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• 00:52, 15 August 2022 AdrieneStack750 talk created page Was Your Dad Right When He Told You To Find Alternatives Better (Created page with "The work of Service Alternatives, Inc. an organization that is non-profit and dedicated to fostering a culture of proactive communication and Inside-Out CHANGE, continues to advance the field of de-escalation. Service Alternatives, Inc. was created by Fran Einterz in 1983 to address the problem of vendor/customer conflict. Einterz as a management consultant noticed that vendors were engaging with customers in adversarial relationships and sought to find a solution.<br><b...")