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• 00:23, 15 August 2022 AdrieneStack750 talk created page How Not To Find Alternatives (Created page with "The work of Service Alternatives, Inc. A non-profit organization dedicated to developing a culture that encourages proactive communication and Inside-Out-change, continues to further develop the field of de-escalation. Service Alternatives, Inc. was founded by Fran Einterz in 1983 to address the problem of conflict between customers and vendors. Einterz as a management consultant recognized that vendors were forming adversarial relationship with customers, and sought to...")